DPS Warranty Claim

HOW TO INITIATE A WARRANTY CLAIM

Step one: Complete the Warranty Initiation Form

To initiate a Warranty claim, please fill out the Warranty Initiation Form below. You will be required to submit detailed photos of the DPS Product and a copy of your proof of purchase. A handwritten receipt is not an acceptable form of proof of purchase. The Warranty claim will be denied without acceptable proof of purchase. Following completion of the Warranty Initiation Form and receipt of all required additional information, we will try to resolve Warranty claims as quickly as possible. You will receive a response to any Warranty claim in writing that will explain whether the Warranty claim is valid or has been denied. If the Warranty claim is valid, the response will also explain the repair or replacement process applicable to such Warranty claim.

Start Your Warranty Claim

Step two: Warranty Resolution

Once your warranty has been initiated, a DPS warranty specialist will contact you within 2-3 business days to begin the warranty review process. If you do not hear back from a warranty specialist immediately, please be patient. Sometimes it takes a couple of days in order to fully evaluate the issue. If your situation is urgent, please give us a call at +1.801.413.1737 and we will do our best to accommodate you.

While we prefer to resolve warranties through digital photos there are times when we must physically inspect the defective ski in order to determine if the warranty is related to a manufacturing defect. In these cases, your warranty specialist will assign you an RMA number and provide instructions for returning the defective ski(s) to the DPS Factory in Salt Lake City, Utah. This shipping cost is not covered by DPS Skis, however, we will match your shipping method when returning the skis. Please note that failure to ship skis according to the directions provided may delay the processing of your warranty.

Upon your acceptance of a resolution option, we will need to account for the original skis. We require the defective skis to be returned to the DPS Factory HQ and will provide you with an RMA (Return Merchandise Authorization) number and instructions for shipping. If this is the case, DPS Skis is not responsible for any applicable shipping costs and logistics. If the skis are slated for destruction, you will be given the option to render them visibly un-skiable, and provide us with pictures confirming their destruction, instead of sending them back.

Warranty FAQ

I purchased my skis from an authorized DPS dealer. Should I contact DPS or the dealer to pursue my warranty?

It is up to you if you would like to process your warranty directly or through the dealer where you purchased your skis. We are happy to work with you directly, or to assist the dealer in resolving your claim. For skis purchased from Backcountry.com, Evo, Sierra Trading Post, or REI, please contact the dealer directly. DPS will work with them to ensure your claim is resolved promptly.

I purchased my skis from an authorized dealer that is not conveniently located. Can I initiate a warranty through my local DPS dealer instead?

We process warranties either directly with the customer, or with the dealer where the skis were originally purchased. If it is not convenient for you to work with the dealer where you purchased your skis, we ask that you contact us directly.

My skis are a model DPS no longer makes. What will they be replaced with?

If your skis were current in the DPS Skis season’s quiver on your date of purchase, they will be replaced with an identical model or newer, upon availability. If your skis were discontinued at the time of purchase, you will be offered a credit toward a replacement pair. This credit will not exceed your purchase price, and may not cover the retail price of the desired replacement in full.

Can I get a different ski as a replacement?

DPS only replaces warranty skis with the identical length, model, and construction of the original skis purchased. The only exception is if an identical replacement is no longer available. In these cases, you will be presented with alternate replacement options based on availability.

DPS has recently launched a newer version of my skis. Can my replacement be in the form of the most current construction?

Upgrades to the most current construction are available for a fee. If this is of interest, please inquire with your warranty specialist if an upgrade is currently available.

I received my skis as a gift. Are they still covered?

Yes. But please obtain all of the necessary proof of purchase information required to initiate your claim before contacting DPS.

I have an approved warranty, but can’t give up my original skis until I have the replacements in hand. Will you ship the replacements in advance?

We understand that sometimes in ski season you can’t be without skis for the time it takes to get a replacement pair. If this is the case, we are always willing to charge you upfront for the full price of the replacement skis. You then have three months to return the originals to DPS for a full refund of your purchase price. Please note this requires prior authorization, and you must have an approved warranty in advance.

My skis are over two years old and no longer covered under warranty. What should I do?

For skis between two and five years old that exhibit signs of a manufacturing defect, we offer a discount on the replacement pair of your choosing in exchange for the original skis. This discount is percentage based with respect to your date of purchase, and can be applied to anything in the current DPS catalog.

Any warranty discounts offered must be processed directly through your warranty specialist. They are not valid on dpsskis.com, or at any of our dealers, unless prior authorization in obtained.

Skis over five years old are not eligible for warranty discounts of any kind.

My skis are out of warranty, but I only used them a few times. Am I still eligible for a replacement?

Our warranty period is based on a time frame that begins with your date of purchase. We do not consider usage or other unmeasurable factors in our warranty evaluation process.

I broke my skis via excessive impact, not a manufacturing defect. Will you still help me out?

We will always do our best to keep you on DPS, regardless of how your skis were damaged. For issues that are clearly not manufacturing defects, resolution options may include a used but comparable replacement for a minimal fee, a new single for half the price of a pair, or a discount on a pair of new or used skis in exchange for the unbroken, original single.

Ski breakage due to impact damage is evaluated on a case by case basis, at the discretion of your warranty specialist. Please keep in mind that the more honest you are with us regarding the damage to your skis, the better your resolution options will be.

I have an approved warranty and/or RMA number from a while back, but I never followed up. Is my warranty still valid?

All warranties are valid for three months after the approval date. Failure to accept your warranty resolution within that time period may lead to forfeiture of benefits.

If you are concerned circumstances may prevent you from accepting your warranty resolution within the three-month period, please let us know right away and we will do our best to accommodate you. However, prior authorization must be obtained.

Will unauthorized repairs completed at home, at a local ski shop, or in the backcountry void my warranty?

Permanantly altering or removing any part of the ski may void your warranty (expected ski maintenance, such as tunes, base grinds, and mounts, will not). Whenever possible, please contact DPS in advance of any questionable repairs. In cases of emergency, where a ski must be altered prior to a warranty claim being filed or DPS being contacted, please abide by the following suggestions to minimize the risk of voiding your warranty:

Take several photographs of the issue before altering the ski in any way.Whenever possible, do not cut away part of the ski. Instead, use epoxy to secure it.If a part of the ski does become unsecured, retain it.If you intend to submit a warranty claim please do so as soon as you are able, and provide detailed information regarding your repair.

What happens if only one ski is damaged or defective?

DPS will look at all options to repair the ski first, before replacement. If only one of your DPS skis has a manufacturing defect, DPS will replace just that one ski given available inventory. The carbon laminates in our skis do not fatigue over time, so replacing and then skiing on one new ski will not impact the feel of the skis.

Will the use of threaded metal binding inserts affect my DPS Skis warranty coverage?

Though DPS Skis does not sell or mount threaded metal binding inserts (typically Quiver Killers or Binding Freedom), DPS does not discourage their use. The impact of these inserts on the ski’s durability and retention is highly dependent on the installation. A poor installation can easily compromise the integrity of the mount, and negatively affect the durability of the ski. Properly mounted inserts will not negatively impact the ski, and in some cases may add durability to the mount, long term.

The DPS ski warranty, therefore, does not cover any matter that may be related to an insert’s installation or durability of the mount. All other factors on the warranty of the ski (such as edge, sidewall, topsheet, base, etc.) are not affected by the use of a metal binding insert.

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HOW TO INITIATE A WARRANTY CLAIM

Step one: Complete the Warranty Initiation Form

Start Your Warranty Claim

Step two: Warranty Resolution

Warranty FAQ